Prepaid long distance calling card FAQ
What is an instant PIN?
The PIN is your personal identification number. It is used as a key to use your phone card. This protects you from other people using your minutes without your permission.
Our instant PINs are sent to you via email for the fastest turnaround time. You can use your new calling card within ten minutes of ordering.
Are there any extra charges when I use my phonecard from payphones, hotels, or other privately owned phone networks?
Yes. Some pay phone owners charge additional fees to your card when you use their private phone networks. Such fees may be up to 50 cents. As required by the FCC, it will be automatically deducted from your card. (many states require phone owners to post the amount of this charge on their phones).
How will I know if I've used up the value of the prepaid calling card?
At the beginning of each call a message will indicate how many minutes are left on your card. A warning tone will sound during your phone call when you have one minute remaining.What should I know about a card before buying a card?
We disclose all relevant information about its phonecards upfront. Simply find the card that best suits your needs through our Rate Finder, click on the card, and all relevant information will appear before you are asked to enter an order. Many other phonecard resellers do not make this important information available. In order to make sure you are getting a fair deal, you should always ask the following questions:
By purchasing from us you can be sure that you are getting an honest bargain.
- What is the per-minute rate for calls within the U.S.?
- What is the per-minute rate for calls to my international destination?
- Are the rates the same 24 hours a day?
- Is there a higher rate for the first minute than subsequent minutes?
- Will I be charged for calls that are not completed?
- Are there any connection fees or surcharges?
- Are there any monthly/weekly maintenance fees?
- Is there a connection fee for international calls? If so, how much?
- Can I place more than one call without redialing the PIN?
- Will I be notified when one minute is remaining?
- Can I reach a customer service operator 24 hours a day?
- When does the card expire?
What if I have a problem using my card?
All of our cards have a 24-hour customer service phone number printed on the back. Call this number and you can get prompt, friendly help. In addition, phone card support information is available at the View All Cards section of this site. And, of course, all our phonecards are backed by our 100% guarantee.
Can I use a phonecard anywhere?
We have cards that will allow you to call to virtually any country in the world from any touch-tone phone in the U.S. We also have cards that will allow you to call from nearly one hundred foreign countries back to the U.S. - at rates typically much less than direct-dialed calls from the originating country. You can use phonecards with virtually all cellular networks and all payphones, although exceptions exist in some regions of the country. Visit our Rate Finder to find the rates to the country you wish to call.
How Do I Order?
Order your phone card in three easy steps:
Payments by credit card receive their access PIN within 10 minutes by e-mail. Note: Due to our high standards of consumer protection policies, you may experience a short delay with your very first order. Subsequent orders will be processed within the 10 minute time period.
- Use our Rate Finder to locate the best card for you.
- Select the calling card and quantity you wish to purchase.
- Enter your contact and payment information.
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How to shop for a prepaid phone card
